Support
Frequently Asked Questions
How do I track my order?
What are your Exchange and Return policies and procedures?
If you are an embe Kids customer, you are valuable becauseç The satisfaction and expectations of our customers are important to us. Therefore, you have free exchange and return guarantee. If you are not satisfied with your order for any reason, you can exchange or return the product or products you purchased within 14 days from the date you received them, provided that they are in their original packaging, unused and the labels have not been removed. You can send it back.
You can complete your return process by clicking "My Return Requests" after logging in to your account. By accessing the relevant order from the "Easy Return" section on the home page. You can do this by visiting our page. In your return transactions, you can send your cargo to "Yurtiçi Kargo" with the return code you will receive from this page. You can send it free of charge via . If you want to send your exchange or return cargo with another cargo company, please note that the shipping fee must be covered by you.
You are responsible for the exchange and return of your orders placed abroad.
Exchange and return cannot be made for products whose labels have been removed, used or damaged in a way that cannot be sold again.
Can I pay at the door?
How can I cancel my membership?
I forgot my password, what should I do?
How can I update my membership information?
What are the shipping fees?
When will my order be shipped?
How often are your stocks updated?
What are your payment options?
Are there any interruptions in return transactions?
Do I pay shipping fees for the order I receive from the cargo branch?
Are all the products on your site also available in your store?
Will the items in my cart run out?
Can I order without being a member?
What should I do if I get an error while completing my shopping?
How can I order?
You can easily order by following the steps below.
1- Take a look at the collections and products carefully prepared for you, including the recently added products on our home page.
2- Select the products you want to buy, the appropriate sizes and click 'Add to Cart'. Click the button. (You can use the "Size Chart" section on the product detail page to choose the right size for you.)
3- After adding the products to your cart, click on "My Cart" in the upper right corner of the screen. Click the icon.
4- Click "Buy with Confidence" to continue. Click the button.
5- Fill in the shipping address field in detail and accurately. Select your preferred payment method. Fill in the required information and click "Complete Order". Click the button. The process is complete; Your order has been received! Enjoy it :)
Is it possible to pay in installments by credit card?
Can I receive my cargo from the branch?
Are deliveries made on public holidays?
The status of your order;
- After logging in, by clicking on the my account icon in the upper right corner of the home page; "My orders" From the section,
- "Where is my cargo" on the home page. By clicking the button,
-You can find out by contacting the relevant cargo company or visiting their website with your "Cargo Tracking Code" included in the e-mail and SMS notifications that will be sent to you when your order is delivered to the cargo company...
- After logging in, by clicking on the my account icon in the upper right corner of the home page; "My orders" From the section,
- "Where is my cargo" on the home page. By clicking the button,
-You can find out by contacting the relevant cargo company or visiting their website with your "Cargo Tracking Code" included in the e-mail and SMS notifications that will be sent to you when your order is delivered to the cargo company...
If you are an embe Kids customer, you are valuable becauseç The satisfaction and expectations of our customers are important to us. Therefore, you have free exchange and return guarantee. If you are not satisfied with your order for any reason, you can exchange or return the product or products you purchased within 14 days from the date you received them, provided that they are in their original packaging, unused and the labels have not been removed. You can send it back.
You can complete your return process by clicking "My Return Requests" after logging in to your account. By accessing the relevant order from the "Easy Return" section on the home page. You can do this by visiting our page. In your return transactions, you can send your cargo to "Yurtiçi Kargo" with the return code you will receive from this page. You can send it free of charge via . If you want to send your exchange or return cargo with another cargo company, please note that the shipping fee must be covered by you.
You are responsible for the exchange and return of your orders placed abroad.
Exchange and return cannot be made for products whose labels have been removed, used or damaged in a way that cannot be sold again.
As Embe Kids, we do not have the option of shopping with payment at the door, as per company policy. Instead, you can use money transfer or credit / debit card options from our website.
To permanently cancel (delete) your membership, click "Delete My Membership" in the "My Membership Information" tab on the My Account page. You can use the button. If you are having trouble performing this process, you can send us a message titled "Membership Cancellation" from your e-mail address registered to your membership, to[email protected] in order for us to perform the membership cancellation process on your behalf. You can send an e-mail. Our relevant team will respond to your request within 7 business days. It will be evaluated and implemented within.
If you forget your password, "Log In" "I Forgot My Password" on the page. You can click on the link. After typing the e-mail address of your account, you can request a password again by filling in the security box.
To update your membership information, click "My Account". You can visit the page.
The shipping fee for your order varies depending on the shipping country you have chosen and the cargo company you have chosen. You can see the shipping fee for your order on the shipping selection screen in the address step and on your payment page.
If all the products in your orders are eligible for fast shipping, we prepare your orders to be delivered to the relevant cargo company within 24 hours. If there is a product(s) that need to be supplied in your order, shipping times may vary. You can see the estimated delivery dates of the products on the product detail page after selecting the size.
Just as new products arrive at our company every day, the stocks of products that are sold out and in demand are also renewed. To be notified when the product you like but cannot order because there is not enough stock comes into stock, click "Notify Me When It's in Stock" on the product detail page. You can use our feature. You can visit our online store more often for more new products and renewed stocks.
We have money transfer, credit card and debit card payment options. Shopping via cash on delivery is not accepted.
No, when you shop on our site, you will be refunded the amount you purchased for the products you returned. There will be no deduction from the refund amount of the products you purchase.
Since the shipping fees are the transportation cost of your order, there is no difference in the fee whether it is delivered to your door or picked up from the branch.
As a company, we attach great importance to having all the products you see on our website in our store. Please consult our WhatsApp information line before physically visiting our store.
Stock revision cannot be made for the products you added to your cart. Check the product you added to your cart. There is a possibility that it may run out of stock unless you purchase it.
You can order without registration. To do this, add the products you want to buy from the product pages to the cart and click "Complete Order". Click "Continue Without Membership" from the screen that appears in the step. Just say. You can follow the information about the order you placed without becoming a member, from the e-mail address and mobile phone number you shared during the order. We recommend that you order as a member to access information about your orders.
As Embe Kids, we always strive to provide an error-free and 100% safe shopping experience, but sometimes you may encounter some technical errors while completing your shopping. In such cases, we recommend that you contact us so that we can assist you as soon as possible. You can reach us via our contact page.
You can easily order by following the steps below.
1- Take a look at the collections and products carefully prepared for you, including the recently added products on our home page.
2- Select the products you want to buy, the appropriate sizes and click 'Add to Cart'. Click the button. (You can use the "Size Chart" section on the product detail page to choose the right size for you.)
3- After adding the products to your cart, click on "My Cart" in the upper right corner of the screen. Click the icon.
4- Click "Buy with Confidence" to continue. Click the button.
5- Fill in the shipping address field in detail and accurately. Select your preferred payment method. Fill in the required information and click "Complete Order". Click the button. The process is complete; Your order has been received! Enjoy it :)
If there is no product in your cart that has an installment limitation or ban, you can use installments for your shopping. The installment options we offer on our website are 2, 3, 6, 9,12.
You can contact the cargo company with your cargo tracking number and indicate that you would like to receive your cargo from the branch.
Cargo companies make deliveries between 09:00-18:00 on weekdays and between 09:00-13:00 on Saturdays. No deliveries are made on Sundays and public holidays. Delivery days and times may vary for Same Day Delivery or Courier Delivery options.